Zoom vs Canva

Most disputes must be resolved through binding individual arbitration, not court, and class actions are waived. Claims also generally must be brought quickly, reducing users’ leverage in disputes.

Paid plans renew automatically unless cancelled within the notice window, and Zoom can change pricing before the next renewal term. Users who miss the deadline may be locked into another paid term at a new rate.

Payments are generally final and non-refundable during the active subscription term, except where law or the order form says otherwise. That limits flexibility if you stop needing the service mid-term.

Account owners and admins may be able to access participant details, usage data, chats, recordings, transcripts, polls, and other shared content depending on settings. For workplace or school accounts, your organization may have broad visibility into your activity.

The service is provided largely 'as is,' with warranty disclaimers, liability limits, damage waivers, and indemnity obligations. If something goes wrong, your ability to recover from Zoom may be sharply limited.

Zoom says it does not use your meeting communications content—such as audio, video, chat, screen sharing, or attachments—to train Zoom’s or third-party AI models. This is a meaningful privacy commitment for core meeting content.

You keep ownership of your content, but grant Zoom a perpetual, worldwide, sublicensable and transferable license for permitted uses. Even if framed around service-related purposes, the license is broad and long-lasting.

Zoom shares data with advertising, marketing, and analytics partners, especially through website cookies and tracking tools. This means your website activity may be used for targeted advertising unless you opt out where available.

Zoom can modify its terms, service descriptions, and related policies, and continued use after changes means acceptance. Some policy changes may occur with little or no direct notice.

Zoom offers access, correction, deletion, portability, objection, and complaint rights in many jurisdictions, and provides tools/contact paths to exercise them. After termination, it also gives a 30-day window to retrieve customer content before deletion protocols apply.

Zoom keeps personal data for as long as needed for services, legal obligations, disputes, and enforcement. This is common, but the policy does not provide tight default deletion timelines for all data.

Most disputes must go to binding AAA arbitration on an individual basis, and users waive jury trials and class actions. This makes it harder to bring claims in court or join with other users.

Canva uses cookies, device IDs, location data, and partner data to personalize ads and measure effectiveness, including on other sites. This means substantial tracking beyond basic service operation.

Canva may combine your data with information from data brokers, social platforms, and public sources to profile you and tailor offers. This can expand what Canva knows about you beyond what you directly provide.

If you use a team or managed work account, admins may access, transfer, delete, or reassign your content and account. This significantly reduces privacy and control for workplace use.

If Canva causes harm, its total liability is generally capped at the greater of $100 or the fees you paid in the prior year. For many users, that sharply limits practical remedies.

Canva says you retain ownership of content you upload. The license you grant is framed around operating, securing, and continuing shared designs rather than taking ownership outright.

If your content is included in a design you share, Canva gets a perpetual license as needed to keep that design available. That means some rights continue even after your subscription ends or your account is closed.

After account termination, Canva may keep profile information and user content for a commercially reasonable time and for legal, backup, or archival reasons. The policy does not give a clear deletion deadline for ordinary accounts.

Paid subscriptions renew automatically, cancellations usually only stop the next cycle, and fees already paid are generally nonrefundable unless law requires otherwise. Free trials can also convert into paid plans unless cancelled in time.

Canva defaults designs to the most restrictive sharing setting, which is a meaningful privacy protection. Users still need to be careful with link-sharing and public posting options.

Users can manage preferences for whether Canva analyzes their data for training AI and machine-learning features. Canva also says Canva Education user content is not used for AI training.