Samsung offers meaningful privacy rights, opt-outs, portability, and some transparency, but these are offset by extensive data collection, cross-context tracking, international transfers, broad sharing with partners and advertisers, and retention that can extend for legal or statistical purposes.
Samsung’s legal posture is mixed: it collects a broad range of data across devices and services, uses tracking and ad technologies, and may share data for personalized advertising in ways that can count as a sale under some laws. On the positive side, it provides access, correction, deletion, portability, opt-out rights for U.S. residents, advance notice of material privacy changes, and clear privacy request channels.
Points of interest
Samsung collects extensive personal and device data, including payment, location, voice, keyboard, financing, and usage information, plus data from third parties. This creates a large privacy footprint across its products and services.
"Samsung collects account, contact, payment, device, usage, location, voice, keyboard, demographic, financing, and customer service information"
Samsung uses personal data for personalized advertising and says some sharing may be considered a sale or targeted advertising under privacy laws. Users may be profiled across Samsung and third-party properties.
"This kind of sharing may be considered a “sale” of personal information or the use of personal information to serve “targeted advertising”"
Samsung and third parties use cookies, pixels, beacons, device identifiers, and analytics to track usage and ad effectiveness. This can enable monitoring across websites, apps, and devices over time.
"we and various third parties may collect information about your online activities"
Your information may be shared with affiliates, carriers, financing partners, repair partners, ad partners, and service providers. That broad ecosystem increases the number of entities handling your data.
"we may share your information with the following types of business partners: wireless carriers ... financing partners ... ad partners"
Users can request access to their data, corrections, deletion, and a machine-readable copy. These rights give users practical control over information Samsung holds.
"You have the right to ask us to provide details about what we have collected and to provide your personal information to you in a structured, commonly used and machine-readable format"
U.S. residents can opt out of sale, sharing, targeted advertising, sensitive-data processing, and voice-recognition collection. Samsung also supports browser opt-out preference signals where legally applicable.
"request to opt out of the (1) sale of your personal information, (2) sharing of your personal information for cross-context behavioral advertising purposes"
Samsung transfers, stores, and processes personal information outside your country, including in South Korea. It says safeguards are used, but foreign laws may be less protective than your own.
"your personal information will be transferred to the Republic of Korea"
Samsung says it keeps data only as long as necessary, but that period can continue for legal duties, contracts, backups, fraud prevention, or statistical purposes, and data may be anonymized instead of deleted.
"for longer if required under any contract, by applicable law, or for statistical purposes"
Samsung says it will notify users in advance of material privacy policy changes and post the updated date. This is more transparent than silent policy updates.
"We will post a notice on our website or on your device to notify you in advance of material changes"
Samsung says it uses physical and technical safeguards, but warns that no website, transmission, or wireless connection is completely secure. Users should not assume absolute protection.
"no website, Internet transmission, computer system, or wireless connection is completely secure"
If your content is removed and you file a DMCA counter-notice, Samsung sends your name and contact information to the claimant, and you must consent to U.S. court jurisdiction. This mainly matters for users posting content.
"a copy of the counter notification, including your name and contact information, will be sent to the copyright owner"
Samsung says its services are not directed to children and it does not knowingly collect online personal information from children under 13 without parental consent. That limits intentional child data collection.
"we do not knowingly solicit or collect personal information online from children under the age of 13 without parental consent"
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Documents
Terms of Service may be out of date
source ↗- •Copyright owners can send Samsung a written DMCA notice if they believe content on Samsung sites infringes their copyrights.
- •A DMCA notice must include the sender’s signature, the copyrighted work, the allegedly infringing material, contact details, and sworn good-faith statements.
- •DMCA notices must be sent to Samsung’s copyright agent at [email protected].
- •Samsung will send a copy of a DMCA notice to the person who uploaded the challenged material.
- •People who make material misrepresentations in a DMCA notice may be liable for damages and attorneys’ fees under federal law.
- •Users who believe removed content was taken down by mistake or misidentification can send Samsung a DMCA counter-notice.
- •A counter-notice must include a signature, the removed material’s prior location, contact details, a sworn statement, and consent to U.S. court jurisdiction.
- •Samsung will send the counter-notice, including the user’s name and contact information, to the copyright claimant.
- •Content may remain unavailable if the copyright owner files a lawsuit within 10 business days after receiving the counter-notice.
Privacy Policy
source ↗- •Samsung collects account, contact, payment, device, usage, location, voice, keyboard, demographic, financing, and customer service information, plus data from partners, public sources, and analytics providers.
- •It uses this information to provide services, process orders and repairs, personalize content, send marketing, improve products, prevent fraud, comply with law, and train AI models in the U.S.
- •Samsung shares data with affiliates, carriers, financing and repair partners, advertisers, service providers, authorities, corporate transaction parties, and others you authorize.
- •Your data may be transferred, stored, and processed outside your country, including in South Korea, and Samsung says it uses legal safeguards for international transfers.
- •Samsung uses cookies, pixels, beacons, analytics, and advertising technologies to remember settings, measure service use, personalize content, and support targeted advertising.
- •You can request access, correction, deletion, and a portable copy of your data, though deletion may remove service access and some data may be retained by law.
- •U.S. residents may also opt out of sale, sharing, targeted advertising, some sensitive-data processing, and voice-recognition data collection, and can use browser opt-out preference signals where supported.
- •Samsung says it uses physical and technical safeguards, but it does not guarantee complete security of websites, transmissions, systems, or wireless connections.
- •Samsung keeps personal information only as long as needed for services, legal duties, contracts, or statistical purposes, and may anonymize data instead of deleting it.
- •The services are not directed to children, and Samsung says it does not knowingly collect online personal information from children under 13 without parental consent.
