Uber has several user-protective features, including clear account deletion, portability-style downloads, and no blanket waiver of consumer rights. However, its privacy practices are data-intensive, sharing is broad, retention is long, and service access can be restricted or ended relatively easily.
Uber’s terms position the company mainly as an intermediary for third-party transport and delivery services, while also offering some services directly under separate terms. The legal posture is consumer-aware in several places: it preserves statutory consumer rights, offers free mediation in France, and provides account/data access and deletion tools. At the same time, Uber uses broad data collection, advertising/partner sharing, automated pricing/matching, long retention periods, and can suspend or terminate access for suspected violations or unpaid amounts.
Points of interest
Uber shares data with affiliates, service providers, ad partners, and other parties when needed for operations, advertising, and analytics. Practically, this means your data may be used beyond core ride/delivery fulfillment.
"We share data with our affiliates, subsidiaries, service providers and partners"
Uber uses data for marketing and advertising and shares identifiers and related data with ad intermediaries and social platforms. Users can opt out of some ad personalization, but ad-related processing is built into the service.
"Uber uses data (except Guest Users’ data) to market its services, and those of Uber partners."
Uber retains account data for the life of the account and many categories for up to 7 years, even after account deletion in some cases. That is a substantial retention period for a transport/delivery platform.
"we retain your data for as long as necessary... for the life of your account, or “LOA”"
Uber can temporarily restrict or terminate access for suspected violations, fraud concerns, payment failure, or safety reasons, sometimes with immediate effect. For users, that means account access can be interrupted before a dispute is fully resolved.
"Nous pouvons restreindre temporairement, votre accès... en cas d’indices graves de violation"
You can request account deletion through the app or website, which is a meaningful control over your data. Uber says it generally deletes data within 90 days of a deletion request, subject to retention exceptions.
"You may request that we delete your account through the Privacy menus in the Uber app"
Uber relies on automated processes for matching, pricing, and fraud detection, including location, availability, traffic, and historical data. This can affect who you are matched with and how much you pay without manual review at the point of decision.
"Uber uses automated processes to enable certain parts of our products and services, including functions essential for service delivery and user safety such as matching, pricing and fraud prevention and detection."
Once a request is accepted, cancellation is often not available, and cancellation fees may apply when Uber or a third party allows cancellation. That limits flexibility compared with services that permit easy no-cost cancellation.
"vous n’avez pas le droit d’annuler la demande... une fois qu’elle a été acceptée"
Uber lets you access profile and trip/order history and download a copy of requested data. That makes it easier to review what Uber holds and to move your information elsewhere.
"You can also use our Download Your Data feature to download a copy of the most requested data"
For French consumer disputes, Uber says you can use a free mediator without first having to go through mandatory mediation. This gives you an extra route before court for unresolved consumer issues.
"le consommateur pourra, sans que cette procédure de médiation ne soit un préalable obligatoire à l’exercice d’une action en justice, recourir gratuitement au médiateur"
Uber states that nothing in the terms limits statutory consumer rights, and it specifically says it guarantees proper performance for certain booked transport services in France. That is better than a blanket disclaimer of responsibility.
"Aucune stipulation des présentes Conditions ne limite, ni n’exclut... ni ne modifie vos droits en qualité consommateur."
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Documents
Terms of Service may be out of date
source ↗- •You must create a personal account, be at least 18 or the local age of majority, and provide accurate contact and payment information.
- •Uber mainly acts as an intermediary platform for third-party services, while some services are provided directly by Uber under separate terms.
- •You must use the app lawfully, not share your account, protect your login details, and avoid fraud, misuse, nuisance, or property damage.
- •Uber collects and uses your personal data under its Privacy Notice, and additional privacy terms may apply for some Uber or third-party services.
- •You must pay applicable service fees, possible cancellation or damage charges, and unpaid amounts after termination; tips are optional and charged separately.
- •Prices may be shown upfront or estimated, and Uber may change fees or terms with prior notice and your express consent.
- •Cancellation rights are limited after acceptance, but non-perishable Uber Eats goods may have a 14-day withdrawal right with the third-party seller.
- •Uber may temporarily restrict, suspend, or terminate access for suspected violations, payment failure, fraud concerns, or safety reasons, sometimes with immediate effect.
- •Uber is not liable for delays, outages, or force majeure; consumer rights remain, and Uber guarantees proper performance of French booked transport services.
- •Disputes about third-party services are mainly between you and the provider; consumers may use free mediation, and Dutch law generally applies with EU consumer protections preserved.
Privacy Policy may be out of date
source ↗- •The notice applies when you request or receive rides, deliveries, or other services through Uber apps or websites, and not when you provide services as a driver.
- •Uber collects data you provide, data collected when you use Uber (including location, if enabled), and data from other sources depending on account creation or APIs used.
- •Uber uses data to provide and improve services, support user communications and customer support, enhance safety and security, prevent fraud, and for research and development.
- •Uber may use data for marketing and advertising, uses automated processes for matching, pricing, and fraud detection, and may limit access or require identity verification for suspected fraud.
- •Uber shares data with other users as needed to provide services, with service providers and partners for operations (including ads and AI/ML tools), and with affiliates.
- •Uber may share data for legal reasons, safety concerns, or in disputes, including responding to legal requests and possibly sharing trip/order data in certain credit-card disputes.
- •Uber retains most data for as long as necessary for business purposes, keeps account data for the life of your account, and retains many records up to 7 years.
- •You can access or copy data, change account information, request deletion, and restrict or object to some processing, including marketing choices via Uber’s Privacy Center.
- •The policy explains cross-border data transfers, identifies data controllers by region, and states legal bases such as contract, consent, legitimate interests, and legal obligation.
