Uber offers meaningful transparency, privacy controls, deletion/export rights, and does not impose mandatory arbitration in the provided documents. However, it collects and shares substantial personal data, relies on automated decisions, and keeps some data for long periods, which creates notable privacy tradeoffs.
Uber’s terms and privacy notice are relatively detailed and preserve several consumer/privacy rights, especially in the EU context. Users get access, download, correction, restriction, and deletion tools, and major term/fee changes generally require notice and acceptance. At the same time, Uber collects extensive behavioral and location data, uses automated decision systems, shares data broadly with partners and advertisers, and may retain some data for years or after deletion requests.
Points of interest
Uber collects approximate location and can collect precise location during ride/order use and while the app is open on screen if permitted. For a transport app this may be expected, but it still creates a highly detailed movement history.
"we will collect your precise location from the time you request a ride or order until the ride is finished"
Uber shares user data with drivers, merchants, affiliates, service providers, advertisers, authorities, insurers, and others tied to disputes or business transfers. This broad sharing increases the number of parties that may receive your personal information.
"We also share data with our affiliates, subsidiaries, service providers and partners, for legal reasons"
Uber shares identifiers and related data with ad intermediaries and marketing partners for ad targeting and measurement. Even with opt-outs, this is a meaningful commercial use of personal data.
"We share data - including advertising or device identifier, hashed email address, approximate location"
Uber says some data is kept for the life of the account, and many categories may be retained up to 7 years. Retention may also continue after deletion requests for fraud, safety, legal, or dispute reasons.
"for 7 years from collection ... if necessary for purposes of Uber’s tax, insurance, legal or regulatory requirements"
The provided terms do not require mandatory arbitration for ordinary user disputes. Consumers may use free mediation, and the terms say mediation is not a required prerequisite to going to court.
"cette procédure de médiation ne soit un préalable obligatoire à l’exercice d’une action en justice"
Uber says it will notify users of terms changes in advance and that changes bind you only once accepted. That is more user-protective than a pure unilateral-change clause based only on continued use.
"Vous serez lié par ces modifications une fois que vous les aurez acceptées"
Users can access their account data and download a copy of commonly requested information. This improves portability and makes it easier to review what Uber holds about you.
"You can also use our Download Your Data feature to download a copy of the most requested data"
Uber provides in-app and website deletion routes and says it generally deletes data within 90 days after a deletion request. This is a fairly clear user-facing deletion process.
"We generally delete data within 90 days of an account deletion request"
Uber uses automated systems for matching, pricing, and fraud detection, and may limit access or require identity verification based on suspected fraud. That can affect service access without a fully manual first review.
"Uber may limit your access to its services, or require that you undertake a particular action such as verifying your identity"
The terms expressly say they do not alter consumer rights, and for EU residents more favorable local consumer protections can still apply despite Dutch-law wording. That helps limit the impact of choice-of-law language.
"ni ne modifie vos droits en qualité consommateur"
For certain transport services booked in France through the app, Uber says it is jointly responsible for proper performance with the third-party provider. This gives riders more protection than a pure marketplace disclaimer.
"Uber s’engage solidairement avec le Prestataire Tiers à la bonne exécution des obligations"
Uber emphasizes that many services are provided by independent third-party providers and disputes about those services are mainly between you and the provider. Users should know Uber is often acting as an intermediary rather than the direct service operator.
"vous êtes lié par un contrat directement avec les Prestataires Tiers et Uber agit en tant que plateforme technologique"
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Documents
Terms of Service
source ↗- •You must create a personal account, be at least 18 or the local age of majority, and provide accurate contact and payment information.
- •Uber mainly acts as an intermediary platform for third-party services, while some services are provided directly by Uber under separate terms.
- •You must use the app lawfully, not share your account, protect your login details, and avoid fraud, misuse, nuisance, or property damage.
- •Uber collects and uses your personal data under its Privacy Notice, and additional privacy terms may apply for some Uber or third-party services.
- •You must pay applicable service fees, possible cancellation or damage charges, and unpaid amounts after termination; tips are optional and charged separately.
- •Prices may be shown upfront or estimated, and Uber may change fees or terms with prior notice and your express consent.
- •Cancellation rights are limited after acceptance, but non-perishable Uber Eats goods may have a 14-day withdrawal right with the third-party seller.
- •Uber may temporarily restrict, suspend, or terminate access for suspected violations, payment failure, fraud concerns, or safety reasons, sometimes with immediate effect.
- •Uber is not liable for delays, outages, or force majeure; consumer rights remain, and Uber guarantees proper performance of French booked transport services.
- •Disputes about third-party services are mainly between you and the provider; consumers may use free mediation, and Dutch law generally applies with EU consumer protections preserved.
Privacy Policy
source ↗- •This notice covers riders, order recipients, and guest users using Uber apps or websites for rides, deliveries, pickups, returns, and related services.
- •Uber collects data you provide, service-use data like location, trip or order history, device and usage data, and information from partners and other sources.
- •Uber uses data to provide and personalize services, support users, enable user communications, improve products, train machine-learning models, market services, and meet legal obligations.
- •Uber uses automated systems for matching, pricing, and fraud detection, and may restrict access or require identity verification if suspicious activity is detected.
- •Uber shares data with drivers, delivery people, merchants, affiliates, service providers, advertising partners, enterprise account owners, authorities, insurers, and parties involved in disputes or business transfers.
- •Uber keeps data as long as needed, often for the life of your account or up to seven years, with some shorter periods like ID images.
- •You can access, download, correct, restrict, or request deletion of your data, manage location and notification settings, and opt out of personalized marketing choices.
- •After a deletion request, Uber generally deletes data within 90 days, but may keep some information for safety, fraud prevention, legal compliance, or unresolved claims.
- •Uber processes data globally, including in the United States, and says it uses transfer mechanisms, security measures, and region-specific legal bases like consent or contract where required.
- •If Uber makes significant privacy notice changes, it will notify you in advance through the app, email, or other methods, and continued use may mean consent where allowed.
