ChatGPT vs Claude

Users can delete chats, delete accounts, export data, use temporary chats, and manage memory settings. Deleted personal data is generally removed within 30 days unless an exception applies.

OpenAI can use your prompts, uploads, and outputs to develop and improve services, including model training, unless you opt out. This creates a meaningful privacy tradeoff for sensitive chats.

Disputes can go to your local courts, which is more user-friendly than mandatory arbitration or class-action waivers. EEA users also get access to an EU dispute resolution platform.

The terms explicitly say consumer rights under applicable law are not waived. This helps protect users against overbroad contract terms.

Users retain ownership of their input and, where legally permitted, own the output assigned by OpenAI. That is stronger than services that claim broad ownership over user-generated results.

You can turn off use of your content for model training in account settings. This is a significant privacy control, even though it is not the default.

The privacy policy allows collection of account data, payment data, prompts, files, contacts, device, usage, cookies, location, and some outside-source data. Users should assume extensive telemetry and content processing.

Although deletion tools exist, OpenAI may keep data longer for legal, security, fraud, abuse, and accounting reasons, and de-identified training data may remain disassociated from your account. So deletion is not always immediate or absolute.

If you use an employer or business-linked account, administrators may control the account and access your content, and your organization may learn you have the account. That reduces privacy in workplace contexts.

Material adverse changes to the terms require at least 30 days' advance notice. This is better than immediate unilateral changes without warning.

Paid plans renew automatically until canceled. After the 14-day cooling-off period, cancellation usually stops future charges but does not refund the remaining billing period.

Personal data may be processed outside Europe, including in the United States, using adequacy decisions or standard contractual clauses. This is common, but some users may prefer local-only processing.

Your prompts, outputs, and feedback may be used to improve services and train models unless you opt out. Even after opting out, flagged content and reported feedback can still be used for training or safety review.

Users can bring disputes in court, and EEA/Swiss consumers may also file claims in their local courts. That preserves ordinary legal remedies instead of forcing private arbitration.

Anthropic says you retain rights in your submitted content, and it assigns any rights it has in outputs to you. This is unusually favorable compared with services that claim broad ownership over user content.

Deleted conversations are removed from your history immediately and from Anthropic’s back-end within 30 days. This is a concrete and user-friendly retention promise for chat history.

Anthropic expressly says it does not “sell” personal data under applicable privacy laws. It also offers opt-outs for targeted advertising and says it honors global privacy controls.

Anthropic collects not just account and payment details, but also prompts, outputs, support messages, IP address, device data, usage logs, and cookies. That gives the service a detailed picture of your activity and interactions.

Paid plans renew automatically unless canceled at least 24 hours before the end of the current term. Payments are generally nonrefundable outside legal cancellation rights.

Anthropic may revise the terms and modify, suspend, or discontinue services, usually with 30 days' notice for material changes. This gives it significant flexibility to alter features, pricing, or rules later.

If something goes wrong, Anthropic’s liability is capped at the greater of what you paid in the prior six months or €100, subject to mandatory legal exceptions. That can sharply limit compensation for losses.

Depending on location, users may request access, deletion, correction, portability, restriction, objection, and consent withdrawal. The policy also points to Privacy Settings and a dedicated privacy email for requests.

Anthropic may suspend or terminate access for breaches, legal compliance, security needs, or long inactivity, and it may delete materials tied to your account after termination. Users should not assume indefinite access to stored chats or content.

Personal data may be transferred to the US and other countries, with Anthropic relying on adequacy decisions or standard contractual clauses. This is common, but it means your data may be processed outside your home jurisdiction.