The documents provide strong consumer rights for covered users, including local-court dispute resolution, preserved statutory rights, meaningful privacy controls, deletion/export tools, and a training opt-out. Main concerns are broad data collection, model-training use by default, auto-renewal, admin access for work accounts, and retention exceptions.
ChatGPT’s EEA/UK/Switzerland terms are relatively consumer-protective compared with many online services: users keep input ownership and generally own output, can go to local courts, and get clear account controls such as deletion, export, training opt-out, and temporary chats. At the same time, OpenAI collects broad usage and content data, may use content to improve models unless you opt out, auto-renews paid plans, and reserves rights to suspend accounts and retain some data for safety, legal, and business reasons.
Points of interest
Users can delete chats, delete accounts, export data, use temporary chats, and manage memory settings. Deleted personal data is generally removed within 30 days unless an exception applies.
"You can export your ChatGPT history and data... You can delete or archive chats in ChatGPT, or delete your account entirely."
OpenAI can use your prompts, uploads, and outputs to develop and improve services, including model training, unless you opt out. This creates a meaningful privacy tradeoff for sensitive chats.
"We can use your Content worldwide to provide, maintain, develop, and improve our Services"
Disputes can go to your local courts, which is more user-friendly than mandatory arbitration or class-action waivers. EEA users also get access to an EU dispute resolution platform.
"If we cannot resolve our dispute, you or we can go to your local courts."
The terms explicitly say consumer rights under applicable law are not waived. This helps protect users against overbroad contract terms.
"These Terms are in no way intended to affect or restrict those rights."
Users retain ownership of their input and, where legally permitted, own the output assigned by OpenAI. That is stronger than services that claim broad ownership over user-generated results.
"you (a) retain your ownership rights in Input and (b) own the Output."
You can turn off use of your content for model training in account settings. This is a significant privacy control, even though it is not the default.
"you have the option to opt out by updating your account settings"
The privacy policy allows collection of account data, payment data, prompts, files, contacts, device, usage, cookies, location, and some outside-source data. Users should assume extensive telemetry and content processing.
"We collect Personal Data that you provide in the input to our Services (“Content”), including your prompts and other content you upload"
Although deletion tools exist, OpenAI may keep data longer for legal, security, fraud, abuse, and accounting reasons, and de-identified training data may remain disassociated from your account. So deletion is not always immediate or absolute.
"we will remove it from our systems within 30 days unless we need to retain it for longer"
If you use an employer or business-linked account, administrators may control the account and access your content, and your organization may learn you have the account. That reduces privacy in workplace contexts.
"the administrators of that account may access and control your OpenAI account, including being able to access your Content"
Material adverse changes to the terms require at least 30 days' advance notice. This is better than immediate unilateral changes without warning.
"We will give you at least 30 days advance notice of changes that materially adversely impact you"
Paid plans renew automatically until canceled. After the 14-day cooling-off period, cancellation usually stops future charges but does not refund the remaining billing period.
"we will automatically charge your payment method on each agreed-upon periodic renewal until you cancel"
Personal data may be processed outside Europe, including in the United States, using adequacy decisions or standard contractual clauses. This is common, but some users may prefer local-only processing.
"This includes processing and storing your Personal Data in our facilities and servers in the United States"
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Documents
Terms of Service
source ↗- •These terms apply to ChatGPT and other OpenAI consumer services for users in the EEA, Switzerland, and UK, and using the service creates a contract.
- •You must be at least 13 or your country’s minimum age, provide accurate account information, keep credentials private, and follow applicable laws and OpenAI policies.
- •You keep ownership of your input and, where legally allowed, own the output, but you are responsible for content and need rights to submit input.
- •OpenAI may use your content worldwide to operate, improve, secure, and enforce its services, and you can opt out of model training in account settings.
- •You must not use the services for illegal or abusive activity, scrape output automatically, bypass safeguards, reverse engineer systems, or build competing models from output.
- •AI output may be inaccurate or offensive, so you must review it before use and not rely on it alone for important decisions about a person.
- •Paid subscriptions renew automatically until canceled; EEA consumers get a 14-day cancellation and prorated refund right, while later cancellations usually stop future charges only.
- •OpenAI may suspend or terminate accounts for term violations, legal compliance, risk, or long inactivity, usually with notice and an appeal option.
- •OpenAI promises reasonable skill and care, does not guarantee permanent availability, limits liability where lawful, and preserves your statutory consumer rights.
- •If disputes are not resolved informally, either side may go to your local courts, and EEA users may also use the EU online dispute platform.
Privacy Policy
source ↗- •OpenAI collects account details, payment data, prompts, uploaded files, messages, contacts you connect, device and usage data, cookies, location, and information from partners or public sources.
- •It uses personal data to operate the service, personalize features, communicate with you, prevent fraud and misuse, comply with law, and improve or train models.
- •You can control some data uses through account settings, including training opt-out, memory settings, temporary chats, ad personalization, chat deletion, data export, and marketing unsubscribe.
- •OpenAI shares data with service providers, affiliates, authorities when legally required or for safety, business successors, business account administrators, parents of linked teen accounts, and sharing partners.
- •If you use a work or business account, administrators may access and control your account and content, and your employer may learn you have an account.
- •OpenAI keeps data as needed for service, security, legal, and accounting purposes; deletions are generally removed within 30 days unless retention is required.
- •You may have rights to access, delete, correct, transfer, restrict, or object to processing, withdraw consent, and complain to a data protection authority.
- •Personal data may be processed outside the EEA, UK, and Switzerland, including in the United States, using legal transfer mechanisms such as adequacy decisions or standard clauses.
- •The services are not for children under 13, users under 18 need parent or guardian permission, and OpenAI may link teen and parent accounts for safety settings.
