The documents offer strong transparency, EU consumer protections, account-level deletion/export controls, and no mandatory arbitration. However, prompt/output data may be used for training by default in some plans, retention can be lengthy for some records, and subscriptions auto-renew with generally non-refundable payments.
Mistral AI’s EU consumer terms are relatively transparent and include useful user controls like export, deletion, and an opt-out for model training. The main tradeoffs are that some prompts/outputs may be used for model training unless you opt out, conversations can persist until deletion, subscriptions auto-renew, and liability is limited. The service does preserve court access for EEA users and does not impose mandatory arbitration.
Points of interest
Mistral may use your prompts and outputs to train models on free subscriptions and some Le Chat paid plans unless you opt out. That means your AI interactions may help improve the model by default in those cases.
"we do not use Your Data to train... except (a) when you use Mistral AI Products under a free subscription, or are subscribed to Le Chat Pro or Le Chat Student, and (ii) you have not opted-out"
EEA consumers can bring claims in their home-country courts or in Paris, and mediation is voluntary rather than forced. This preserves the practical right to sue in court.
"you may bring claims before the courts of your country of residence... Participation in mediation is voluntary."
You can object to use of your input/output for model training directly in account settings. This gives users a meaningful privacy control without needing to contact support first.
"a user control which allows you to object to the use of your input and output data for model training directly from your account"
Mistral provides self-serve controls to export data and delete your account, plus a switching process to move to another provider. This improves portability and makes exit less burdensome.
"user controls which are available from your Mistral AI Account settings and which allow you to: delete your account at all times, obtain a copy of your data"
Le Chat inputs and outputs may remain stored until you delete the conversation or your account. If you do not actively clean up chats, they can persist indefinitely.
"we keep your Input and Output until you delete your account or until you delete the conversation from Le Chat"
Some account-related records are retained for years, including invoices for 10 years and certain identity/support records for 5 years. Even after account deletion, not all data disappears immediately.
"Invoices and related correspondence: for 10 years... Your Civil Identity Data... for 5 years after the termination"
Mistral may automatically monitor use, review content, and remove or restrict data or suspend accounts for breaches, legal compliance, or risk. This can be important if you rely heavily on the service.
"We reserve the right to monitor your use... We reserve the right to review, remove, restrict access to, or disable Your Data at any time"
For covered U.S. users, Mistral says it did not sell, share, or use personal data for targeted advertising in the past 12 months. This is a favorable signal against ad-tech style exploitation.
"Mistral AI has not “sold,” “shared,” or engaged in “targeted advertising”... any personal data of consumers in the preceding 12 months"
Paid plans renew automatically until canceled, and cancellation only stops the next renewal rather than producing a prorated refund. Users need to cancel in advance to avoid another charge.
"we will automatically charge your payment method on each periodic renewal... until you cancel"
Payments are generally non-refundable, although EEA consumers do get a 14-day withdrawal right. After that window, canceling usually just preserves access through the current term.
"Payments are non-refundable, except where required by law or when you exercise your right of withdrawal"
The company excludes liability for unforeseeable losses, losses not caused by its breach, and events beyond its control, while preserving non-excludable consumer rights. That may narrow recovery for some service problems.
"we accept no liability for... any loss or damages that was not foreseeable... losses caused by events beyond our reasonable control"
Mistral may update the terms and privacy policy over time. The terms promise 30 days' notice for material changes, which is better than silent updates but still allows unilateral changes.
"We may update these Terms... We will give you at least thirty (30) days advance notice of changes to these Terms that are expected to materially impact you"
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Documents
Terms of Service
source ↗- •You must be at least 13, give accurate account details, keep credentials private, and cannot share, resell, or create multiple accounts to bypass limits.
- •Paid subscriptions renew automatically until canceled, charges include VAT, failed payments may cause suspension or downgrade, and cancellations stay active until the current period ends.
- •Payments are generally non-refundable, but EEA consumers can withdraw within 14 days of subscribing for a refund using account settings, email, or a form.
- •You keep ownership of your input and own the AI output, but you must have rights to submitted content and verify outputs for accuracy.
- •Mistral may use your data to operate and improve services, and may train models on free-tier or certain Le Chat plans unless you opt out.
- •Mistral may also use feedback, and content flagged or reported for policy violations, to improve services and enforce its rules.
- •You must follow the Usage Policy and laws, and cannot reverse engineer, bypass safeguards, infringe rights, misuse third-party services, or use products commercially without authorization.
- •Mistral can monitor use automatically, remove or restrict content, and suspend or terminate accounts for breaches, nonpayment, legal compliance, or risk of harm.
- •Mistral limits liability for unforeseeable losses, losses outside its breach, and events beyond its control, but not for death, personal injury, fraud, or non-excludable liabilities.
- •EEA consumers may sue in their home-country courts under local law or in Paris under French law, and either side may choose voluntary mediation.
Privacy Policy
source ↗- •Mistral AI controls personal data for consumer use, but business users processing others’ data act as controllers and Mistral AI acts as processor.
- •It collects account, contact, billing, feedback, input, output, usage, and technical data, plus some third-party and publicly available internet data.
- •Your data is used to run accounts and services, provide support, secure products, process payments, communicate, improve products, enforce terms, and resolve disputes.
- •Mistral may use your input, output, feedback, and public or third-party datasets to train models, but you can object to training from account settings.
- •If you include sensitive information in prompts, it may be stored as a Memory for personalization, and explicit consent applies to sensitive data saved this way.
- •Retention varies: Le Chat conversations remain until deleted, many API inputs and outputs are kept 30 days for abuse monitoring, and some records are kept years longer.
- •Mistral shares data with authorized staff, financial institutions, regulators, legal advisers, courts, debt collectors, and audited service providers under data protection agreements.
- •Data may be transferred outside the EU with GDPR safeguards, including European Commission Standard Contractual Clauses in provider contracts.
- •You can access, export, correct, delete, restrict, object, withdraw consent, and complain to authorities, though requests involving model training may face technical limits.
- •For certain U.S. residents, Mistral says it has not sold, shared, or used personal data for targeted advertising in the previous 12 months.
