The documents include several consumer protections: users own outputs, can export/delete data, can object to training, have a 14-day withdrawal right, and can sue in their home-country courts. The main drawbacks are training use in some cases, long retention for certain records, auto-renewing subscriptions, and fairly broad moderation/termination powers.
Mistral AI’s terms are fairly user-oriented on ownership, withdrawal rights, and dispute venue, with some strong GDPR-style rights and export controls. At the same time, the service uses prompts, outputs, feedback, and usage data for product improvement and sometimes model training, retains some API data for 30 days and some records for years, and allows automated moderation and broad content controls.
Points of interest
The service says you can export your data from your account and delete your account at any time, with a Help Center procedure for deleting data and digital assets. That makes it easier to leave and take your data with you.
"“You have the right to switch to another service provider or your own infrastructure.”"
Paid subscriptions renew automatically until you cancel, so you need to actively manage billing to avoid unwanted charges. Failed payments can also lead to suspension or downgrade.
"“we will automatically charge your payment method on each periodic renewal as set forth in your order until you cancel”"
Mistral may use your input, output, and feedback to train its models in certain cases, including free subscriptions and feedback submissions. If you do not opt out where available, your prompts and outputs may help improve the model.
"“may use your input, output, feedback, and public or third-party datasets to train models”"
Mistral says you own your outputs, which is good if you want to reuse, publish, or commercialize what the model generates. It also says you retain ownership of your inputs.
"“you own all rights to your Outputs”"
Mistral says you can object to the use of your input and output data for model training from account settings. That gives users a meaningful control over one of the most sensitive uses of their content.
"“object to the use of your input and output data for model training directly from your account”"
For EEA consumers, you can bring claims in the courts of your country of residence, and your home-country substantive law applies. That is more user-friendly than forcing a distant forum or foreign law.
"“you may bring claims before the courts of your country of residence”"
Le Chat conversations stay until you delete them, API inputs and outputs may be kept for 30 days for abuse monitoring, and some records are retained much longer, including invoices for 10 years. That means a lot of data can persist after use.
"“we keep your Input and Output for the period necessary to generate the Output and then for thirty (30) rolling days”"
Mistral reserves the right to monitor usage with automated tools and to remove or restrict data that violates its rules or creates risk. This can affect availability of your content or account if the service flags it.
"“We reserve the right to monitor your use of Mistral AI Products through automated means.”"
You have a 14-day withdrawal right after subscribing, and Mistral says it will refund payments within 14 days after notice. This is a standard but important consumer protection for paid plans.
"“you have the right to withdraw from your subscription within fourteen (14) days”"
If you share a conversation link, anyone with the link can view it, and Mistral says it does not control who accesses it. This is not a hidden clause, but it is easy to overlook and has obvious privacy implications.
"“Anyone with the Conversation Link will be able to view your conversation”"
For certain U.S. residents, Mistral says it has not sold, shared, or used personal data for targeted advertising in the previous 12 months. That is a reassuring privacy statement, though it is limited to a defined period and jurisdiction.
"“Mistral AI has not ‘sold,’ ‘shared,’ or engaged in ‘targeted advertising’”"
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Documents
Terms of Service
source ↗- •You must be at least 13, or have required parental/guardian permission, and Mistral may delete accounts that violate this requirement.
- •You own Inputs and Outputs, but Outputs may be inaccurate and you must verify them before relying on them or sharing them.
- •You are responsible for having rights and permissions for any Inputs, and you must not use the service to generate illegal or rights-infringing content.
- •Paid subscriptions auto-renew until you cancel; price increases require at least 30 days’ notice, and failed payments may suspend or downgrade access.
- •Payments are generally non-refundable except where required by law or during the 14-day withdrawal period, with refunds processed within 14 days after notice.
- •Mistral may monitor usage with automated tools for compliance and moderation, and may restrict or remove data that violates law, terms, or the Usage Policy.
- •Mistral does not guarantee unique or accurate Outputs, and it limits liability for unforeseeable losses and events beyond its control, while preserving mandatory consumer-law protections.
- •You can share Conversation Links, but anyone with the link may view the conversation content and Mistral does not control who accesses it.
- •You may terminate if a non-mandatory update materially impairs use and Mistral provides no alternative; otherwise Mistral can suspend or terminate for breaches or nonpayment.
- •Disputes are governed mainly by your country of residence law, with the option of mediation through CMAP in Paris.
Privacy Policy
source ↗- •Mistral AI controls personal data for consumer use, but business users processing others’ data act as controllers and Mistral AI acts as processor.
- •It collects account, contact, billing, feedback, input, output, usage, and technical data, plus some third-party and publicly available internet data.
- •Your data is used to run accounts and services, provide support, secure products, process payments, communicate, improve products, enforce terms, and resolve disputes.
- •Mistral may use your input, output, feedback, and public or third-party datasets to train models, but you can object to training from account settings.
- •If you include sensitive information in prompts, it may be stored as a Memory for personalization, and explicit consent applies to sensitive data saved this way.
- •Retention varies: Le Chat conversations remain until deleted, many API inputs and outputs are kept 30 days for abuse monitoring, and some records are kept years longer.
- •Mistral shares data with authorized staff, financial institutions, regulators, legal advisers, courts, debt collectors, and audited service providers under data protection agreements.
- •Data may be transferred outside the EU with GDPR safeguards, including European Commission Standard Contractual Clauses in provider contracts.
- •You can access, export, correct, delete, restrict, object, withdraw consent, and complain to authorities, though requests involving model training may face technical limits.
- •For certain U.S. residents, Mistral says it has not sold, shared, or used personal data for targeted advertising in the previous 12 months.
