Deliveroo vs Just Eat
Side-by-side comparison of the Terms of Service and Privacy Policy of Deliveroo and Just Eat.
The service is fairly standard for a food delivery platform: it preserves core consumer rights and offers cancellation/refund pathways, but it also has broad account controls, marketing use, cross-border data transfers, and a clause allowing use/sale of uploaded material in the site terms.
Deliveroo’s legal terms largely describe a marketplace model where Deliveroo acts as agent for partner restaurants, with the restaurant usually responsible for the food and Deliveroo handling order flow and payment. The terms include standard consumer-rights acknowledgments, account and age checks, cancellation/refund rules, and a liability cap that preserves non-excludable rights. The privacy policy says Deliveroo uses cookies, marketing, fraud detection, cross-border transfers, and keeps data as long as necessary, with stated privacy rights and no obvious sale of personal data in the policy summary provided.
Points of interest
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negative ●●●●○ termsBroad content ownership license
The site terms say user-uploaded material and collected data may be used, copied, distributed, sold, and disclosed for any business purpose, with a perpetual worldwide royalty-free license. That is unusually broad and could affect anything you post.
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positive ●●●●○ termsConsumer rights preserved
Deliveroo says its terms do not replace your statutory rights, and it points users to consumer-rights guidance. That means you can still rely on mandatory legal protections if something goes wrong with an order.
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negative ●●●○○ privacyMarketing and ads by default
If you place an order or sign up, Deliveroo may send marketing by post, email, SMS/WhatsApp/push, phone, and show online ads. Users who want less promotion may need to actively opt out or manage preferences.
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negative ●●●○○ privacyCookies and similar tracking
Deliveroo and its partners use cookies and other similar technologies to collect information about you. That means browsing and usage data may be tracked beyond the basic order process.
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negative ●●●○○ privacyLong retention possible
Personal information is kept only as long as needed, but Deliveroo can retain it longer for complaints or if litigation is reasonably possible. In practice, that can extend storage well beyond the end of active use.
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positive ●●●○○ termsClear cancellation window
You can cancel food and drink orders free of charge before preparation starts. After that point, you usually pay the full item price and possibly delivery, so timing matters.
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positive ●●●○○ termsRefunds for faulty items
If an item is wrong or faulty, Deliveroo says it will refer you to the partner and may help with refund, return, or account credit depending on the item. This gives users a defined route to fix problems.
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negative ●●○○○ privacyCross-border data transfers
Deliveroo may transfer personal information outside the UK or EEA, including to countries where it or DoorDash operates. That can reduce local-law protections depending on the destination and safeguards used.
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positive ●●○○○ termsDeletion by account request
You can close your account at any time through the account section or by contacting support. That is a straightforward exit path if you stop using the service.
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positive ●●○○○ privacyPrivacy rights acknowledged
The privacy policy says users have certain rights over their information. It does not list them in full here, but it signals that rights such as access or deletion may be available.
Documents
No summary available for Just Eat yet.
Comparison is based on each service's published Terms of Service and Privacy Policy. Read the source documents linked above before relying on any specific clause.