Deliveroo vs Just Eat
Side-by-side comparison of the Terms of Service and Privacy Policy of Deliveroo and Just Eat.
Deliveroo preserves core consumer rights and allows court claims under English law, which is user-friendlier than services using mandatory arbitration. But it also permits broad marketing, international data transfers, discretionary account closures, and charges in some failed delivery or age-check scenarios.
Deliveroo’s terms are fairly standard for a food delivery marketplace: it acts mainly as an agent for restaurants, keeps broad discretion over accounts, and limits some remedies around delays, cancellations, and failed deliveries. On privacy, it collects data across apps, sites, cookies, and order activity, allows broad marketing to users who sign up or order, and may transfer data internationally, but it also acknowledges legal rights, describes security controls, and says it only shares data where necessary.
Points of interest
-
negative ●●●●○ termsCharges after preparation starts
For made-to-order food, cancellation is free only before preparation begins. After that, you can be charged the full item price and possibly delivery fees even if you no longer want the order.
-
negative ●●●●○ termsFailed delivery still charged
If delivery fails for reasons attributed to you, Deliveroo may still charge for items, delivery, and service fees. That can leave users paying in full without receiving the order.
-
positive ●●●●○ termsNo arbitration clause
The terms point users to court proceedings in England, and Scotland/Northern Ireland users get local court options for some disputes. That preserves a normal right to sue instead of forcing arbitration.
-
positive ●●●●○ termsConsumer rights preserved
Deliveroo expressly says statutory consumer rights still apply and are not replaced by its terms. That helps protect refund, quality, and service rights under UK consumer law.
-
negative ●●●○○ termsBroad account closure power
Deliveroo may suspend or permanently close accounts for suspected misuse, fraud, or what it considers unreasonable complaints or other good reason. This gives the company significant discretion over access to the service.
-
negative ●●●○○ termsYou pay for account misuse
If someone accesses your account through your password or login method, orders placed are generally your responsibility unless Deliveroo failed to keep the login secure. Users bear much of the risk of compromised credentials.
-
negative ●●●○○ termsAge-check refusal still billed
If an age-restricted delivery is refused because ID is not provided or the recipient appears intoxicated, the user may still be charged for the item and delivery. This creates a financial risk around compliance checks.
-
negative ●●●○○ privacyBroad marketing by default
If you sign up or place an order, Deliveroo may use your data to send marketing across many channels, including email, phone, SMS, WhatsApp, push notifications, and online ads. Users should expect substantial promotional outreach unless they opt out.
-
negative ●●○○○ privacyInternational data transfers
Personal data may be transferred outside the UK/EEA, including to India or other operating countries. Cross-border processing can mean different legal protections and more complex enforcement.
Documents
No summary available for Just Eat yet.
Comparison is based on each service's published Terms of Service and Privacy Policy. Read the source documents linked above before relying on any specific clause.