The service is fairly standard for a food delivery platform: it preserves core consumer rights and offers cancellation/refund pathways, but it also has broad account controls, marketing use, cross-border data transfers, and a clause allowing use/sale of uploaded material in the site terms.
Deliveroo’s legal terms largely describe a marketplace model where Deliveroo acts as agent for partner restaurants, with the restaurant usually responsible for the food and Deliveroo handling order flow and payment. The terms include standard consumer-rights acknowledgments, account and age checks, cancellation/refund rules, and a liability cap that preserves non-excludable rights. The privacy policy says Deliveroo uses cookies, marketing, fraud detection, cross-border transfers, and keeps data as long as necessary, with stated privacy rights and no obvious sale of personal data in the policy summary provided.
Points of interest
The site terms say user-uploaded material and collected data may be used, copied, distributed, sold, and disclosed for any business purpose, with a perpetual worldwide royalty-free license. That is unusually broad and could affect anything you post.
"we have the right to use, copy, distribute, sell and disclose to third parties any such material or data for any purpose related to our business."
Deliveroo says its terms do not replace your statutory rights, and it points users to consumer-rights guidance. That means you can still rely on mandatory legal protections if something goes wrong with an order.
"Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them."
If you place an order or sign up, Deliveroo may send marketing by post, email, SMS/WhatsApp/push, phone, and show online ads. Users who want less promotion may need to actively opt out or manage preferences.
"we use your information to send you marketing communications... and by phone, as well as to show you advertising online."
Personal information is kept only as long as needed, but Deliveroo can retain it longer for complaints or if litigation is reasonably possible. In practice, that can extend storage well beyond the end of active use.
"we may retain your information for a longer period."
You can cancel food and drink orders free of charge before preparation starts. After that point, you usually pay the full item price and possibly delivery, so timing matters.
"you may cancel that order without charge at any time before the Partner has started preparing the food or drink"
If an item is wrong or faulty, Deliveroo says it will refer you to the partner and may help with refund, return, or account credit depending on the item. This gives users a defined route to fix problems.
"If you believe that the Items you have been delivered or the Service provided do not comply with these legal rights, please let us know."
Deliveroo may transfer personal information outside the UK or EEA, including to countries where it or DoorDash operates. That can reduce local-law protections depending on the destination and safeguards used.
"we may need to transfer your information outside the United Kingdom (UK) or European Economic Area (EEA)"
You can close your account at any time through the account section or by contacting support. That is a straightforward exit path if you stop using the service.
"You may close your account at any time by requesting to do so in your account section of our website or contacting us"
The privacy policy says users have certain rights over their information. It does not list them in full here, but it signals that rights such as access or deletion may be available.
"You have certain rights over the information we hold about you."
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Documents
Terms of Service
source ↗- •You must be 18 or older, use a valid email, keep login details secret, and are responsible for orders made through your account.
- •Deliveroo acts as agent for partner businesses or restaurants; the contract forms when you receive a confirmation notice.
- •Orders depend on partner availability, delivery areas, operating hours, and item stock; Deliveroo may reject or cancel orders.
- •You are responsible for checking allergies and age-restricted rules; alcohol, tobacco, and similar items require ID and may be refused.
- •Food orders can be canceled free only before preparation starts; after that, you usually pay full price, and delivery fees may be non-refundable.
- •If an item is wrong or faulty, you may have consumer rights to a refund, return, or account credit, depending on the item and seller.
- •Prices, service fees, and delivery fees may change before checkout; confirmed orders are not affected unless there is an obvious pricing mistake.
- •Deliveroo’s liability is limited to foreseeable loss caused by breach or lack of reasonable care, and it excludes unlawful limits, fraud, and personal injury.
- •Deliveroo may suspend or close accounts for suspected misuse, fraud, repeated unreasonable complaints, or noncompliance, and disputes are governed by English law.
Privacy Policy
source ↗- •Roofoods Ltd (Deliveroo) is the data controller for personal information collected through its website, mobile apps, and social media accounts.
- •DoorDash, Inc. may also act as a controller for some processing where necessary to provide services to you.
- •Deliveroo collects personal information to support service delivery, including Deliveroo for Work interest and access if your employer signs up.
- •Deliveroo and its partners use cookies and similar technologies to collect information about you.
- •If you place an order or sign up, Deliveroo may send marketing by post, email, mobile messaging, phone, and show online advertising.
- •Automated systems may be used to detect and prevent fraud and manage customer operations and key contract elements.
- •Personal information is kept only as long as reasonably necessary, but may be retained longer for complaints or when litigation is reasonably possible.
- •Personal information may be shared only as needed for the purposes described in the policy.
- •Deliveroo may transfer personal information outside the UK/EEA, including to countries where it or DoorDash has operations.
- •The policy states users have certain privacy rights and it may be updated, with notice sometimes provided by email or in-app notifications.
