Deliveroo — History
Change log of legal documents, generated whenever the source text changes.
2026-05-19
Privacy Policy
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The privacy policy’s last updated date changed from 31 March 2026 to 18 May 2026, with no other substantive user-facing changes shown.
updated: last published date from 31 Mar 2026 to 18 May 2026
no other substantive changes identified
2026-05-15
Terms of Service
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Deliveroo added stricter reservation no-show rules, including late-arrival counts, a 48-hour dispute window, and possible reservation suspension or account termination.
added: No-shows can include late arrival or missing cancellation deadlines
added: disputes must be raised within 48 hours with evidence
added: 3 no-shows in 12 months triggers at least a 3-month reservation suspension
added: Deliveroo may permanently terminate accounts for many no-shows
2026-05-08
Terms of Service
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Deliveroo clarified free-delivery wording, added that service fees still apply, and broadened notice language for Credit-Back subscription changes.
clarified: 'free delivery fees' wording for Plus benefits
added: service fees apply to Deliveroo Plus offers
expanded: Credit-Back notices can arrive in subsequent subscription communications
no change: underlying eligibility rules remain the same
2026-04-29
Terms of Service
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Deliveroo narrowed Plus On-Time Promise and Credit-Back eligibility to selected Gold customers and Diamond subscribers.
changed: On-Time Promise now includes Diamond and only selected Gold users
changed: Credit-Back now includes Diamond and only selected Gold users
unchanged: credit terms and exclusions remain the same