Deliveroo vs Uber Eats

The site terms say user-uploaded material and collected data may be used, copied, distributed, sold, and disclosed for any business purpose, with a perpetual worldwide royalty-free license. That is unusually broad and could affect anything you post.

Deliveroo says its terms do not replace your statutory rights, and it points users to consumer-rights guidance. That means you can still rely on mandatory legal protections if something goes wrong with an order.

If you place an order or sign up, Deliveroo may send marketing by post, email, SMS/WhatsApp/push, phone, and show online ads. Users who want less promotion may need to actively opt out or manage preferences.

Deliveroo and its partners use cookies and other similar technologies to collect information about you. That means browsing and usage data may be tracked beyond the basic order process.

Personal information is kept only as long as needed, but Deliveroo can retain it longer for complaints or if litigation is reasonably possible. In practice, that can extend storage well beyond the end of active use.

You can cancel food and drink orders free of charge before preparation starts. After that point, you usually pay the full item price and possibly delivery, so timing matters.

If an item is wrong or faulty, Deliveroo says it will refer you to the partner and may help with refund, return, or account credit depending on the item. This gives users a defined route to fix problems.

Deliveroo may transfer personal information outside the UK or EEA, including to countries where it or DoorDash operates. That can reduce local-law protections depending on the destination and safeguards used.

You can close your account at any time through the account section or by contacting support. That is a straightforward exit path if you stop using the service.

The privacy policy says users have certain rights over their information. It does not list them in full here, but it signals that rights such as access or deletion may be available.

Uber collects account, device, location, payment, communications, and order-related data, plus information from partners and other sources. In practice, using the service involves significant tracking and profiling across app activity and transactions.

Your data may be shared with ad and marketing partners, including social platforms and ad intermediaries, to target or measure ads. This increases the number of outside parties involved in your data ecosystem even if you can opt out of some personalization.

The terms preserve access to court for consumers and provide free mediation as an optional route, rather than making arbitration mandatory. EU users may sue in courts benefiting from local consumer protections.

Users can access account and order history, download a copy of their data, and request deletion through app or web privacy menus. This gives meaningful portability and exit tools compared with many services.

Algorithms are used for matching, pricing, and fraud detection, which can affect the price you pay or whether you can access the service. Users may face identity checks or restrictions based on automated signals.

Some data is kept for the life of the account, and other categories may be retained up to 7 years. Even after deletion, Uber may keep data for fraud, safety, legal compliance, disputes, or claims.

Uber processes data globally, including on servers in the United States, where privacy laws may differ from your home country. Although it cites legal transfer mechanisms, cross-border processing still expands exposure.

If delivery cannot be completed because of your act or absence after contact attempts, you may still be charged all fees. This means a missed handoff can still cost the full order amount.

Uber says it will notify users before significant changes to the terms or privacy notice take effect. That is more transparent than silent updates, even though continued use may amount to consent where law allows.

The app includes settings for location, notifications, emergency sharing, and marketing/ad preferences. Users can reduce some tracking and personalization without fully abandoning the service.

For third-party services, Uber says your contract is generally with the provider and many disputes are directly between you and that provider. That can make it harder to hold Uber responsible for issues with merchants or delivery partners.

After a deletion request, Uber says it generally deletes data within 90 days unless retention is needed for specific reasons. That is a relatively concrete deletion timeline, though there are broad exceptions.