The service offers meaningful privacy controls, deletion/access rights, and preserves EU consumer court rights, but it also relies on extensive data collection, ad sharing, automation, long retention, and platform-liability limits for third-party services.
Uber Eats’ legal terms present it as a marketplace and delivery platform with broad data collection, personalization, automated pricing/matching, and extensive sharing with partners and advertisers. On the positive side, it offers access, portability, deletion tools, advance notice of major legal/privacy changes, EU consumer protections, and free mediation rather than mandatory arbitration.
Points of interest
Uber collects account, device, location, payment, communications, and order-related data, plus information from partners and other sources. In practice, using the service involves significant tracking and profiling across app activity and transactions.
"Uber collects the following data... Data you provide... Data collected when you use our services... Data from other sources"
Your data may be shared with ad and marketing partners, including social platforms and ad intermediaries, to target or measure ads. This increases the number of outside parties involved in your data ecosystem even if you can opt out of some personalization.
"Ad and marketing partners... social media platforms... We share audience lists... mobile advertising ID, hashed email, name"
The terms preserve access to court for consumers and provide free mediation as an optional route, rather than making arbitration mandatory. EU users may sue in courts benefiting from local consumer protections.
"cette procédure de médiation ne soit un préalable obligatoire à l’exercice d’une action en justice"
Users can access account and order history, download a copy of their data, and request deletion through app or web privacy menus. This gives meaningful portability and exit tools compared with many services.
"You can also use our Download Your Data feature... You may request that we delete your account through the Privacy menus"
Algorithms are used for matching, pricing, and fraud detection, which can affect the price you pay or whether you can access the service. Users may face identity checks or restrictions based on automated signals.
"Uber uses automated processes... including matching, pricing and fraud prevention... Uber may limit your access"
Some data is kept for the life of the account, and other categories may be retained up to 7 years. Even after deletion, Uber may keep data for fraud, safety, legal compliance, disputes, or claims.
"for as long as you maintain your Uber account... for 7 years from collection... We generally delete data within 90 days"
Uber processes data globally, including on servers in the United States, where privacy laws may differ from your home country. Although it cites legal transfer mechanisms, cross-border processing still expands exposure.
"This may result in processing of your personal data in countries, including the United States, whose data protection laws may differ"
If delivery cannot be completed because of your act or absence after contact attempts, you may still be charged all fees. This means a missed handoff can still cost the full order amount.
"l’ensemble des frais sont susceptibles de vous être facturés... si vous n’êtes pas présent sur le lieu de livraison"
Uber says it will notify users before significant changes to the terms or privacy notice take effect. That is more transparent than silent updates, even though continued use may amount to consent where law allows.
"Nous vous informerons de ces modifications par email avant leur entrée en vigueur dans un délai raisonnable"
The app includes settings for location, notifications, emergency sharing, and marketing/ad preferences. Users can reduce some tracking and personalization without fully abandoning the service.
"You can set or update your preferences regarding location data collection and sharing... Marketing and advertising choices"
For third-party services, Uber says your contract is generally with the provider and many disputes are directly between you and that provider. That can make it harder to hold Uber responsible for issues with merchants or delivery partners.
"vous êtes lié par un contrat directement avec les Prestataires Tiers et Uber agit en tant que plateforme technologique d’intermédiation"
After a deletion request, Uber says it generally deletes data within 90 days unless retention is needed for specific reasons. That is a relatively concrete deletion timeline, though there are broad exceptions.
"We generally delete data within 90 days of an account deletion request"
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Documents
Terms of Service
source ↗- •You must create a personal account, be at least 18 or legal age, provide accurate information, and keep your login details secure.
- •Uber mainly acts as a platform connecting you with independent providers; for Uber-provided services, separate terms may also apply.
- •For Uber Eats purchases, app or website service fees may apply, and you must pay all charges, taxes, and any applicable cancellation or misuse fees.
- •If a service cannot be completed because of your action or absence after contact attempts, you may still be charged the full amount.
- •You may stop using the service anytime and close your account, but unpaid amounts remain due after termination.
- •Uber may temporarily restrict or terminate access for suspected fraud, legal violations, nonpayment, or breaches of the terms or community guidelines.
- •Uber collects, uses, and shares your personal information under its Privacy Notice, and extra privacy terms may apply from third parties.
- •Your recommendations on Uber Eats may be based on order history, searches, location, ratings, time, and other contextual factors.
- •Uber excludes liability for outages, delays, force majeure, and third-party issues, while consumer rights and certain mandatory liabilities remain protected.
- •Disputes about third-party services are generally between you and the provider, but consumers may use free mediation and may sue in their EU home courts.
Privacy Policy
source ↗- •Uber collects data you provide, app and device data, location, trip or order details, communications, payment information, and data from partners or other sources.
- •Uber uses your data to provide and personalize services, process payments, support users, improve products, train machine learning models, and send non-marketing notices.
- •Uber uses automated systems for matching, pricing, and fraud detection, which can affect service availability, identity checks, and the price you pay.
- •Uber shares data with drivers, delivery people, merchants, affiliates, service providers, advertising partners, business partners, and authorities when needed for services or legal reasons.
- •Uber may use your data for marketing and personalized ads, and you can change marketing, ad, notification, and location settings in the app.
- •You can access, download, correct, restrict, object to, or request deletion of your data, subject to local law and Uber’s need to keep some data.
- •Uber keeps data as long as needed, often for your account’s life or up to 7 years, and usually deletes accounts within 90 days of deletion requests.
- •Uber may keep some data after deletion for safety, fraud prevention, legal compliance, unresolved disputes, claims, or outstanding account issues.
- •Uber processes data globally, including in the United States, and uses legal transfer mechanisms and regional privacy rights where required by applicable law.
