Uber Eats vs Deliveroo

Uber collects account, device, location, payment, communications, and order-related data, plus information from partners and other sources. In practice, using the service involves significant tracking and profiling across app activity and transactions.

Your data may be shared with ad and marketing partners, including social platforms and ad intermediaries, to target or measure ads. This increases the number of outside parties involved in your data ecosystem even if you can opt out of some personalization.

The terms preserve access to court for consumers and provide free mediation as an optional route, rather than making arbitration mandatory. EU users may sue in courts benefiting from local consumer protections.

Users can access account and order history, download a copy of their data, and request deletion through app or web privacy menus. This gives meaningful portability and exit tools compared with many services.

Algorithms are used for matching, pricing, and fraud detection, which can affect the price you pay or whether you can access the service. Users may face identity checks or restrictions based on automated signals.

Some data is kept for the life of the account, and other categories may be retained up to 7 years. Even after deletion, Uber may keep data for fraud, safety, legal compliance, disputes, or claims.

Uber processes data globally, including on servers in the United States, where privacy laws may differ from your home country. Although it cites legal transfer mechanisms, cross-border processing still expands exposure.

If delivery cannot be completed because of your act or absence after contact attempts, you may still be charged all fees. This means a missed handoff can still cost the full order amount.

Uber says it will notify users before significant changes to the terms or privacy notice take effect. That is more transparent than silent updates, even though continued use may amount to consent where law allows.

The app includes settings for location, notifications, emergency sharing, and marketing/ad preferences. Users can reduce some tracking and personalization without fully abandoning the service.

For third-party services, Uber says your contract is generally with the provider and many disputes are directly between you and that provider. That can make it harder to hold Uber responsible for issues with merchants or delivery partners.

After a deletion request, Uber says it generally deletes data within 90 days unless retention is needed for specific reasons. That is a relatively concrete deletion timeline, though there are broad exceptions.

For made-to-order food, cancellation is free only before preparation begins. After that, you can be charged the full item price and possibly delivery fees even if you no longer want the order.

If delivery fails for reasons attributed to you, Deliveroo may still charge for items, delivery, and service fees. That can leave users paying in full without receiving the order.

The terms point users to court proceedings in England, and Scotland/Northern Ireland users get local court options for some disputes. That preserves a normal right to sue instead of forcing arbitration.

Deliveroo expressly says statutory consumer rights still apply and are not replaced by its terms. That helps protect refund, quality, and service rights under UK consumer law.

Deliveroo may suspend or permanently close accounts for suspected misuse, fraud, or what it considers unreasonable complaints or other good reason. This gives the company significant discretion over access to the service.

If someone accesses your account through your password or login method, orders placed are generally your responsibility unless Deliveroo failed to keep the login secure. Users bear much of the risk of compromised credentials.

If an age-restricted delivery is refused because ID is not provided or the recipient appears intoxicated, the user may still be charged for the item and delivery. This creates a financial risk around compliance checks.

If you sign up or place an order, Deliveroo may use your data to send marketing across many channels, including email, phone, SMS, WhatsApp, push notifications, and online ads. Users should expect substantial promotional outreach unless they opt out.

Personal data may be transferred outside the UK/EEA, including to India or other operating countries. Cross-border processing can mean different legal protections and more complex enforcement.