Trello vs Figma

Atlassian may remove data or suspend access if it believes content violates law, policy, others’ rights, or threatens service security. It says it will give a chance to fix issues when practicable, but the power is broad.

If something goes wrong, Atlassian’s general liability is capped at fees paid in the previous 12 months. That can significantly limit recovery for outages or losses.

Disputes are assigned to courts in Ireland or San Francisco rather than mandatory arbitration. That preserves a more traditional path to sue in court, though forum location may still be inconvenient.

Initial purchases can be canceled within 30 days for any reason and refunded. This is a meaningful trial-like protection compared with services that make all sales final immediately.

Paid subscriptions renew automatically at then-current rates unless either side gives notice before the term ends. Users need to actively cancel to avoid continued billing.

Outside the initial return policy or certain termination cases, payments are generally not refunded. If you cancel mid-term, unpaid amounts can become immediately due.

Aside from specific warranties, the products and services are provided "as is," and Atlassian disclaims many implied warranties. This weakens user remedies for performance issues not covered by express promises.

Atlassian promises to maintain an information security program and says it uses independent third-party audits and certifications. That is stronger than a purely discretionary security clause.

The terms expressly say documentation explains how customers can retrieve their data from cloud products. That is a useful portability/exit signal, even if the details are in separate documentation.

Using Marketplace apps or other integrations can allow those providers to access your data, and Atlassian disclaims responsibility for those products. This makes due diligence on integrations important.

If you use Trello through your employer or another organization, that customer controls the account and how your personal information is handled. In practice, your privacy rights may need to be exercised through your organization, not directly with Atlassian.

Atlassian says it will use commercially reasonable efforts to post agreement changes at least 30 days before they take effect. For many paid-plan changes, they apply at renewal, and some mid-term changes trigger a termination/refund option.

Most disputes must go to binding arbitration instead of court unless you opt out within 30 days. This also waives jury trial and usually makes claims harder to pursue publicly.

Users must pursue claims only on an individual basis, not as part of a class or representative action. That can reduce leverage for smaller-value disputes.

Paid subscriptions and AI credit subscriptions renew automatically unless canceled before the term ends, and fees are generally nonrefundable. Users need to monitor renewals and seat counts closely.

If something goes wrong, Figma sharply limits what users can recover, generally to indirect damages excluded and total damages capped at $100 or 12 months of fees. This can leave users undercompensated after outages or losses.

Figma says customers retain all rights in their uploaded and created content. Its rights to use that content are framed as being for operating, securing, and improving the service rather than taking ownership.

The terms limit Figma’s use of customer content to providing and maintaining the service, including security and debugging. That is more user-protective than a broad commercial reuse license.

Figma offers rights to access, correct, delete, restrict, object, and obtain portability of personal data, subject to applicable law. It also recognizes GPC signals for CCPA-style sale/sharing opt-outs when identifiable.

Figma may modify the terms and incorporated policies at any time, with only an effort to give advance notice for material changes. Continued use after the effective date means acceptance.

Figma can terminate access at its sole discretion and may change or discontinue features without notice. It does promise a prorated refund in some paid-service discontinuation cases.

The privacy policy allows third-party advertising partners to use cookies and tracking tools for interest-based advertising. This goes beyond strictly necessary service analytics.

After termination, Figma says customer content will be available for electronic retrieval for 30 days, after which it may be deleted. This gives users a limited off-ramp to export work.

Figma says customer content may be used to improve AI only if content training is toggled on in admin settings, with de-identification and aggregation steps. This is better than default blanket training, but users in org accounts may not control the setting themselves.