Zoom vs Figma

Most disputes must be resolved through binding individual arbitration, not court, and class actions are waived. Claims also generally must be brought quickly, reducing users’ leverage in disputes.

Paid plans renew automatically unless cancelled within the notice window, and Zoom can change pricing before the next renewal term. Users who miss the deadline may be locked into another paid term at a new rate.

Payments are generally final and non-refundable during the active subscription term, except where law or the order form says otherwise. That limits flexibility if you stop needing the service mid-term.

Account owners and admins may be able to access participant details, usage data, chats, recordings, transcripts, polls, and other shared content depending on settings. For workplace or school accounts, your organization may have broad visibility into your activity.

The service is provided largely 'as is,' with warranty disclaimers, liability limits, damage waivers, and indemnity obligations. If something goes wrong, your ability to recover from Zoom may be sharply limited.

Zoom says it does not use your meeting communications content—such as audio, video, chat, screen sharing, or attachments—to train Zoom’s or third-party AI models. This is a meaningful privacy commitment for core meeting content.

You keep ownership of your content, but grant Zoom a perpetual, worldwide, sublicensable and transferable license for permitted uses. Even if framed around service-related purposes, the license is broad and long-lasting.

Zoom shares data with advertising, marketing, and analytics partners, especially through website cookies and tracking tools. This means your website activity may be used for targeted advertising unless you opt out where available.

Zoom can modify its terms, service descriptions, and related policies, and continued use after changes means acceptance. Some policy changes may occur with little or no direct notice.

Zoom offers access, correction, deletion, portability, objection, and complaint rights in many jurisdictions, and provides tools/contact paths to exercise them. After termination, it also gives a 30-day window to retrieve customer content before deletion protocols apply.

Zoom keeps personal data for as long as needed for services, legal obligations, disputes, and enforcement. This is common, but the policy does not provide tight default deletion timelines for all data.

Most disputes must go to binding arbitration instead of court unless you opt out within 30 days. This also waives jury trial and usually makes claims harder to pursue publicly.

Users must pursue claims only on an individual basis, not as part of a class or representative action. That can reduce leverage for smaller-value disputes.

Paid subscriptions and AI credit subscriptions renew automatically unless canceled before the term ends, and fees are generally nonrefundable. Users need to monitor renewals and seat counts closely.

If something goes wrong, Figma sharply limits what users can recover, generally to indirect damages excluded and total damages capped at $100 or 12 months of fees. This can leave users undercompensated after outages or losses.

Figma says customers retain all rights in their uploaded and created content. Its rights to use that content are framed as being for operating, securing, and improving the service rather than taking ownership.

The terms limit Figma’s use of customer content to providing and maintaining the service, including security and debugging. That is more user-protective than a broad commercial reuse license.

Figma offers rights to access, correct, delete, restrict, object, and obtain portability of personal data, subject to applicable law. It also recognizes GPC signals for CCPA-style sale/sharing opt-outs when identifiable.

Figma may modify the terms and incorporated policies at any time, with only an effort to give advance notice for material changes. Continued use after the effective date means acceptance.

Figma can terminate access at its sole discretion and may change or discontinue features without notice. It does promise a prorated refund in some paid-service discontinuation cases.

The privacy policy allows third-party advertising partners to use cookies and tracking tools for interest-based advertising. This goes beyond strictly necessary service analytics.

After termination, Figma says customer content will be available for electronic retrieval for 30 days, after which it may be deleted. This gives users a limited off-ramp to export work.

Figma says customer content may be used to improve AI only if content training is toggled on in admin settings, with de-identification and aggregation steps. This is better than default blanket training, but users in org accounts may not control the setting themselves.