Deezer provides useful user protections like local-court disputes, mediation, clear deletion rights, and notice before major changes or price increases. But it also uses targeted advertising on the free tier, keeps much data for years, auto-renews subscriptions, and broadly limits refunds once service begins.
Deezer’s terms are fairly consumer-oriented on dispute resolution and notice of changes, but the service is still subscription-centric: plans auto-renew, refunds are generally unavailable once service starts, and Deezer can suspend accounts for broad violations. Its privacy policy is relatively transparent and offers deletion, access, and portability rights, but the free tier relies on advertising profiles and targeted ads, with fairly long retention for usage data and transactions.
Points of interest
Paid plans renew automatically unless you cancel, and cancellation generally must be submitted at least 48 hours before the end of the current period. This raises the risk of being charged for another cycle if you forget.
"l’abonnement au Service Deezer est reconduit tacitement... notification ait été envoyée au moins 48 (quarante-huit) heures avant son terme"
Once the service starts, Deezer says you waive the usual 14-day withdrawal right and generally cannot get cancellation or refund for the subscribed period. Practically, accidental or quickly regretted purchases may be hard to reverse.
"ne pas bénéficier du droit de rétractation... aucune demande de rétractation, d’annulation ou de remboursement ne sera recevable"
If you use the free service, Deezer may build an advertising profile and show targeted ads for Deezer and third parties, including on third-party sites/apps. Opting out leads to generic ads, not no ads.
"nous utilisons votre profil publicitaire d’utilisateur pour afficher des publicités ciblées... pour des produits, services ou contenus de tiers"
Disputes go first to customer support and free mediation, but unresolved claims can still be brought in the courts of your usual residence. That is more user-friendly than mandatory arbitration or distant forum clauses.
"toutes contestations... devront être portées... devant les tribunaux compétents du lieu de résidence habituelle du membre"
Users can delete their account and associated personal data in account settings or by contacting support, and can also request access and a copy of their data. This gives meaningful control over exit and data access.
"SUPPRIMER MON COMPTE... supprimer votre compte et toutes les données personnelles associées... accéder à vos données et en obtenir une copie"
Deezer may suspend or terminate access without notice for violations, nonpayment, false information, commercial harm, or abusive conduct toward support. Some triggers are broad, giving Deezer significant discretion over account access.
"résilier de plein droit, sans préavis ni indemnité... agissements contraires aux intérêts commerciaux de DEEZER"
Deezer can change the terms at its discretion with one month’s notice, and continued use means the new rules apply. Users who disagree generally must cancel rather than negotiate.
"DEEZER se réserve le droit de modifier à sa discrétion les présentes CGU... au minimum un (1) mois avant leur prise d’effet"
Most account, usage, search, location, and advertising-related data can be kept for 3 years after your last interaction, and transaction records for 10 years, with some archive retention beyond that. This is longer than many users would expect for a streaming service.
"Les périodes de conservation... commencent à la date de votre dernière interaction... 3 ans... 10 ans... archivage... cinq (5) ans"
Deezer promises advance notice for term changes, price increases, temporary interruptions where possible, and permanent shutdowns. This gives users some time to react or cancel before changes take effect.
"toute hausse de tarif au minimum 30 (trente) jours avant sa prise d’effet... fermeture définitive... au minimum 1 (un) mois avant"
Deezer says it uses an external payment provider and does not retain your payment method details, though it keeps transaction records. That can reduce the sensitivity of payment data held directly by Deezer.
"Nous utilisons un fournisseur de paiement externe et ne conservons donc pas les détails de votre mode de paiement"
Deezer says it does not rely solely on algorithms to make decisions that significantly affect you without human review. This limits the risk of important fully automated decisions.
"Nous n’utilisons aucun algorithme pour prendre une décision qui vous affecterait de manière significative sans examen humain"
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Documents
Terms of Service
source ↗- •You must be at least 15, create a personal account, and accept the terms to use Deezer.
- •The service is for personal, private family use only; public performance, business use, account sharing, and simultaneous multiple connections are prohibited.
- •You must provide accurate account and payment information, keep credentials confidential, and notify Deezer about unauthorized account use or changes.
- •Deezer may change features, prices, or terms with advance notice, perform maintenance outages, and stop the service with at least one month’s notice.
- •Catalog availability can change by licensing and country, and Deezer does not guarantee any specific song, album, artist, or uninterrupted internet access.
- •You may not post illegal or harmful content, infringe intellectual property, scrape content, mine data, train AI models, or bypass technical protections.
- •Deezer may remove content, suspend or terminate accounts without notice for violations, nonpayment, abusive behavior, false information, or attempts to evade protections.
- •Paid subscriptions renew automatically unless canceled; cancellation usually takes effect at the end of the current period if requested at least 48 hours early.
- •There is no 14-day withdrawal right once service starts, and refunds or cancellation requests for the subscribed period are generally not accepted.
- •Disputes are governed by the law of your usual residence, with customer support first, then free consumer mediation, online dispute resolution, and local competent courts.
Privacy Policy
source ↗- •Deezer collects account details, device IDs, approximate location, listening and search history, ads data, support requests, crash data, and payment transaction information.
- •Some data is required to create an account, use Deezer features, start a trial, or subscribe to a paid plan.
- •Deezer uses your data to run the service, personalize recommendations and playlists, process payments, pay royalties, prevent fraud, and improve performance.
- •Deezer says it does not use algorithms alone to make decisions that significantly affect you without human review.
- •For analytics, marketing, and targeted advertising, Deezer relies on your consent or lets you object in privacy, cookie, or notification settings.
- •If you use the free service, Deezer may build an advertising profile to show targeted ads for Deezer and third parties; opting out leads to generic ads.
- •Deezer uses an external payment provider and says it does not store your payment method details, though it keeps transaction records.
- •Most personal data is kept for 3 years after your last interaction; transaction records are kept 10 years, with some archived up to 5 more years.
- •You can access, correct, delete, or copy your data, withdraw consent for tracking or messages, and complain to Deezer’s data protection officer or a regulator.
